Returns & Exchanges
At Valencia Pakistan, we strive to ensure your fashion experience is seamless, offering a 7-day hassle-free return and exchange policy for all unworn items with original tags. We are committed to providing you with the highest quality apparel and a transparent process if the fit isn't perfect.
Initiate Your Request
Contact our customer support team via WhatsApp or email within 7 days of delivery, providing your order number and images of the product.
Quality Inspection
Ensure the item is in its original condition, unwashed, and with all Valencia brand tags attached to qualify for an exchange or refund.
Shipment Return
Pack the items securely and ship them back to our warehouse facility using a traceable courier service of your choice.
Processing & Resolution
Once received and inspected, we will process your exchange or issue a store credit/refund within 3 to 5 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing